Hello.
I am completely new in Tomtom Carminat world. I bought used Renault Traffic 2014 and wanted to update maps. But stupid me, did not make backup, so now not new maps are working nor I can restore old ones.
Can anyone help?





Profile folder = C:\Users\Administrator\AppData\Roaming\TomTomUpgrade\HOME\Profiles\
Installation folder = C:\Program Files\TomTom HOME
Data folder = C:\Users\Administrator\Documents\TomTomUpgrade\HOME\
Version = 2.20.15.132
Language = en-US
User name = [email protected]
Login status = User is logged in
Server = [Please Register or Login to download file]
Connection settings = Direct connection to the Internet (default)
Name = Carminat TomTom LIVE
Device Code = AK7ZCA2D8W
Serial number = IB2104J02312
Capabilities = AlwaysShowAllSearchResults Bluetooth CarSymbol Caymann DangerZonesCameras Documents Durham FrequentDestinations GPRSEngine HDTraffic HTTPActivation Hercules HerculesTraffic HidRemote HomeBackup InternalFlash InternalModem Itinerary Leeway LiveServices MapOverlays MapShare Newyork NoDocuments OnDevicePayments Oxford PhotoBMPViewer PhotoJPGViewer PhotoViewer PlusDownloadDynamic PlusDownloadGeneral PlusDownloadMap PlusDownloadPOI PlusDownloadRingTone PlusDownloadScheme PlusDownloadUpgrade PlusEphemeris PlusForceMessageNotification PlusMessageNotification PlusOrRDSTMCTraffic PlusRoadConditions PlusSafetyCamerasDynamic PlusSafetyCamerasStatic PlusTraffic PlusTripReporting PlusWeather RDSTMC RDSTMCLocationTables RichPOI SDK SDSlot SettingsOverride ShowTruckRestriction StartupImage SupportGetAMap TTS TextureRendering TrackMe Traffic USBAccessories UserSkin VehicleProfileRouting VoiceBrowser WarningSounds screensize=480x272
Storage devices = Card reader(E:)-Active
Installed Items = emephemeris/Ephemeris 1605286287,carsymbol/Alpine A110 1,carsymbol/Be Bop 1,carsymbol/Clio RS 1,carsymbol/Clio 1,carsymbol/Espace 1,carsymbol/F1 1,carsymbol/Fluence 1,carsymbol/fluence_ZE 1,carsymbol/Grand Scénic 1,carsymbol/Kangoo 1,carsymbol/kangoo_ZE 1,carsymbol/Koleos 1,carsymbol/Laguna Coupé 1,carsymbol/Laguna Estate 1,carsymbol/Laguna 1,carsymbol/Latitude 1,carsymbol/Master 1,carsymbol/Mégane CC 1,carsymbol/Mégane Coupé 1,carsymbol/Mégane Estate 1,carsymbol/Mégane RS 1,carsymbol/Mégane 1,carsymbol/Scénic 1,carsymbol/Spider 1,carsymbol/Trafic 1,carsymbol/Twingo Gordini 1,carsymbol/Twingo 1,carsymbol/Twizy ZE 1,satimage/eurr 1,warningsound/airplane 1,warningsound/camera 1,warningsound/flash 1,warningsound/horn 1,warningsound/notify1 1,warningsound/notify2 1,warningsound/notify3 1,warningsound/restaurant 1,voice/Dansk - Brigitte 18.0,voice/Deutsch - Werner 5,voice/Deutsch - Lisa 5,voice/Español - Marta 4,voice/Français - Jacques 5.0,voice/Français - Catherine 4,voice/Italiano - Chiara 4,voice/Nederlands(NL) - Bram 4,voice/Nederlands(NL) - Eva 4,voice/English(Irish) - Sean 7,voice/English(Irish) - Kathy 7,voice/Nederlands(B) - Lucie 4,voice/Cestina - Tereza 9.6,voice/Magyar(HUN) - Ervin 9.3,voice/English(Irish) - Naoimh 12.0,voice/Slovenšcina - Mojca 13.0,voice/Slovenšcina - Miha 13.0,voice/Norsk - Liv 4,voice/Svenska - Astrid 18.0,voice/Norsk - Jorgen 4,voice/Svenska - Patrik 9.3,voice/Español - Antonio 4,voice/Dansk - Nils 4,voice/Italiano - Roberto 4,voice/Português - Joaquim 4,voice/Português - Catarina 4,voice/Suomi - Kati 9.4,voice/Suomi - Matti 9.4,voice/Nederlands(B) - Bernard 4,voice/Greek - Olympia 11.0,voice/Greek - Aristides 11.0,voice/Ruskii - Anna 10.2,voice/Ruskii - Vlad 10.2,voice/Polski - Katarzyna 9.5,voice/Polski - Andrzej 4,voice/Eesti - Jüri 4,voice/Slovencina - Barbara 4,voice/Türkçe - Ozgur 9.2,voice/Latviski - Ivars 4,voice/Cestina - Miloslav 4,voice/Bulgarian - Marius 4,voice/Catalan - Maria 4,voice/Hrvatski(Croat) - Goran 4,voice/Magyar(HUN) - Marika 4,voice/Lietuvskai - Vladas 19.1,voice/Roman - Oana 4,voice/English(US) - Mandy 1,voice/English(US) - Richard 1,voice/English(UK) - Jane 1,voice/Irish - Aonghus 1,voice/English(US) - Bonnie 1,voice/English(Australian) - Ken 1,voice/English(US) - Lori 1,voice/English(UK) - Tim 1,voice/Irish - Kathy 1,zipcode/GreatbritainPostal_TeleAtlas 905,zipcode/nederlandPostal_teleatlas 905,emephemeris/Ephemeris 1604609367,map/Europe 905,poi/Blitzer_AT_TomTom 26043,null/electric_vehicle_station 20121018001,poi/Fartkamera_SE_TomTom 26054,poi/Fartsboks_NO_TomTom 26052,poi/Kamerat_FI_TomTom 26047,poi/Renault 12,poi/RenaultTrucks 10,poi/Safety_Cam_BE_Premium 26034,poi/Safety_Cam_CZ_Premium 26041,poi/Safety_Cam_DK_TomTom 9564,poi/Safety_Cam_EE_TomTom 26068,poi/Safety_Cam_ES_Premium 26039,poi/Safety_Cam_GR_TomTom 26061,poi/Safety_Cam_HU_TomTom 26063,poi/Safety_Cam_IE_Premium 26035,poi/Safety_Cam_IT_Premium 26036,poi/Safety_Cam_LT_TomTom 26069,poi/Safety_Cam_LU_TomTom 18912,poi/Safety_Cam_LV_TomTom 26067,poi/Safety_Cam_NL_Premium 26030,poi/Safety_Cam_PL_TomTom 26055,poi/Safety_Cam_PT_Premium 26033,poi/Safety_Cam_RO_TomTom 26064,poi/Safety_Cam_SI_TomTom 26065,poi/Safety_Cam_SK_TomTom 26066,poi/Safety_Cam_UK_Premium 26042,poi/Fuel 0,poi/Serbia-Hotels 0,poi/Srb-Historicalsitesmonuments 0,poi/Srb-Restaurants 0,poi/Srb-Tollgate 0,poi/Srb-Cafe 0,poi/Srb-Ambulance 0,poi/Srb-Hotel 0,poi/Srb-Hospitals 0,poi/Srb-Hospital 0,poi/Srb-Church 0,poi/Srb-Churchesmonasteriesreligioussites 0,poi/Srb-Monastery 0,poi/Srb-Serbia-Attractions 0,poi/Srb-Pizzeria 0,poi/Srb-Petrolstation 0,poi/Srb-Mol 0,poi/Srb-Policija-Srbija 0

Technical support information

Error incident IDs
* Computer info:

Operating system: Windows 10 Pro x64 (Ver: 10.0, Build: 18363, Processor: AMD64)
Free memory: -1137545216 bytes
User home directory: "C:\Users\Administrator\Documents\"
Home volume space: 21631 / 153252 MB
Temporary directory: "C:\Users\ADMINI~1\AppData\Local\Temp\"
Temp volume space: 21631 / 153252 MB
Install directory: "C:\Program Files\TomTom HOME\"
Install volume space: 21631 / 153252 MB
External volume devices: E: [TOMTOMDISK] 1851 / 3751 MB
OS login name: "USER ID"
Host name: "DESKTOP-P7LSRIC"
Date and time: 2020-11-08 17:52:23

* HOME info:

DLL Version: 2.20.15.132
MapShare DLL Version: 2.2.2.983
Language:

* Connected device: "TomTom Carminat LIVE"

ID: "AK7ZC A2D8W"
Type: "beaumont"
Serial: "IB2104J02312"

MapShare information:
Patch format version: 2.4
Map patch downloads: true
POI patch downloads: false
Patches to upload: 0
POI Subscriptions:

ttgo.bif file contents:
[TomTomGo]
DeviceName=TomTom Carminat LIVE
DeviceVersionHW=beaumont
DeviceSerialNumber=IB2104J02312
SDCardId=1B534D303030303010B1F12A7600E2D5
DeviceUniqueID=AK7ZC A2D8W
RamDiskVersion=20140626
BootLoaderVersion=839378
LinuxVersion=1574740
ApplicationVersionVersionNumber=9884
ApplicationVersion=1609031.550
UserLanguage=English UK
UserName=
LastConnectionTime=2015/05/24,10:14:46,UTC
LastConnectionPhone=
GPSFirmwareVersion=
BuiltInColorScheme0=Belgica
BuiltInColorScheme1=Brittanica
BuiltInColorScheme2=America
BuiltInColorScheme3=Germanica
BuiltInColorScheme4=Australia
BuiltInColorScheme5=Deuteranopia
BuiltInColorScheme6=Brasilia
BuiltInColorScheme7=Greys
BuiltInColorScheme8=Antarctica
BuiltInColorScheme9=Africa
BuiltInColorScheme10=Astra
BuiltInColorScheme11=Asia
CurrentColorSchemeBuiltIn=0
CurrentVoiceInfo=Serena
CurrentMap=
CurrentMapVersion=0.0
Traffic=N
ValueRatio=AuPvgIrHUSjyP1DQkA==
Features=PlusDownloadDynamic,PlusDownloadGeneral,PlusDownloadMap,PlusDownloadPOI,PlusDownloadScheme,PlusDownloadUpgrade,PlusDownloadRingTone,PlusMessageNotification,PlusForceMessageNotification,PlusTraffic,PlusOrRDSTMCTraffic,PlusWeather,PlusEphemeris,PlusRoadConditions,PlusSafetyCamerasStatic,PlusSafetyCamerasDynamic,HDTraffic,Hercules,HerculesTraffic,Oxford,AlwaysShowAllSearchResults,TrackMe,PlusTripReporting,OnDevicePayments,HidRemote,HomeBackup,GPRSEngine,TTS,PhotoViewer,PhotoJPGViewer,PhotoBMPViewer,VoiceBrowser,MapShare,Newyork,Itinerary,Caymann,Durham,Leeway,VehicleProfileRouting,CarSymbol,TextureRendering,UserSkin,RichPOI,FrequentDestinations,InternalModem,RDSTMC,Bluetooth,SDSlot,InternalFlash,SupportGetAMap,ShowTruckRestriction,LiveServices,SettingsOverride,SDK,USBAccessories,HTTPActivation,Traffic,MapOverlays,Documents,WarningSounds,RDSTMCLocationTables,DangerZonesCameras
UnsupportedFeatures=PlusDownloadVoice,PlusPushChannel,PlusBuddies,PlusFuelPrices,PlusFuelPriceTimestamp,VoiceRecording,ASR,ASRCnC,TTSUncompressed,TTSCompressed,TTSLoquendo700,TTSNuance51,MP3,IPOD,MusicPlayer,Games,LinkVolumeToNoise,LinkVolumeToSpeed,CaymannAlwaysOn,MAC,DepartureAdvisor,VehicleProfile,MapShareVehicleProfile,Handsfree,PhoneFeatures,3DCarModels,ExtraSounds,Prague,HardDisk,Microphone,ExternalModem,SMSSupported,Keyboard,SupportKeyControl,Work,WorkEnabled,WorkPromotion,WorkTuria,WorkMurcia,WorkBremen,WorkUsePlus,WorkStartUpPromotion,SimpleMapBrowserButtonBar,ArrivalSounds,EVPOI
SupportedPatchTypes=7F
NrSupportedErrorTypes=138
UserPatchDatVersion=102
CompressedPatchVersion=200
MapServerPatchDatVersion=105
DeletedPoiDatVersion=200
ServerLineIndexDatVersion=102
ServerNameIndexDatVersion=102
MapShareSupportedProviders=203
CharacterSet=TTU
VehicleBrand=Renault
VehicleModel=
VehicleOptions=
VehicleIdentification=VF1JLR1B2EY766321
IL #1: 'Card reader' 1851 free/3751 total MB Block Size 32768 Media Name 'InternalMemory' serial $0, Writable


* Connection status
Test1: Request code of [Please Register or Login to download file] : 200 ,(success)
Test2: Request code of [Please Register or Login to download file] : 200 ,(success)
Test3: Request code of [Please Register or Login to download file] : 200 ,(success)
Test4: Request code of navhttp://download.tomtom.com/sweet/app ... /check.zip : 200 ,(success)