Live services help needed (TomTom GO 540 LIVE/Truck 9.701 and latest truck map)

Hi folks,

I am running the above Navcore and map on my Tom Tom GO 540 Live.

In TomTom Home, it gives me the option to buy the live services at £47.50 for a year at the bottom of the screen when i have updated it.

If i go to 'Add traffic, voices and other services' option the live services option is greyed out and says LIVE services are not supported on my device - yet if i choose the 'traffic' option it is allowing me the option to purchase the service.

I am happy to pay for the service (unless there is an option available on here ), but what i do not want to do is pay the cash and it does not work...

can anyone advise me on this please?

Many thanks in advance.

I would ask the TT support
But I see two problems:
a) The 9.702 Navcore is current
b) The X40 devices are not officially supported by TT
Possible options: Get a TMC receiver for the traffic informations - free service that only has the initial purchase cost for the cable.
When running in X30 emulation the TMC services should work just fine.

Hi Dowunder35,

i keep getting an error which says 'oops, error code 107' everytime i go to input my live services subscription details.

is my device missing a file somewhere?

i have purchased the subscription but can't use it...