Ineed help with new maps IGO-Primo on Alpine inaW910-R

For aprox. 2 month i am trying to get new maps on my SD card for Alpine inaW910-R.
The navi uses IGO Primo, installed in 2012, map update Naviextra's in 2017.
It does'nt work, al tipes of maps have i tried, but the don't work.
Igo here 2018Q4 worked, but i had no streets. Only the landscape.
I would like the complete version on the SD Card working.
Anyone who can help? I am not a softwareengeneer......
I could send you a copy of the SD card so you can see the structure of the (Alpine) files.
Any help is welcome......